Acuity Insurance
Reviews 2023

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Read small business insurance company reviews including ratings, policy types, customer service, and pricing.

Acuity Insurance Ratings

Acuity Reviews

Acuity Insurance Reviews 2023 (Ratings, Complaints & Coverage). Acuity Insurance is a mutual insurance company that was founded in 1925. They are currently the 59th largest property-casualty insurance company in America. From their beginnings in the little-known town of Herman, WI.

Acuity has developed into an organization based in 29 states with premiums of more than $5 billion. The company's core business is property-casualty insurance, and they take pride in being consistently recognized as a top employer, including earning a Glassdoor Employees' Choice Award in 2021.

If you are a business owner looking to buy liability insurance, read Acuity insurance reviews to learn about Acuity's products.

Check out Acuity reviews, ratings, complaints & coverage for general liability, workers compensation and other small business insurance commercial policies.

Following are some of the answers to commonly asked Acuity small business insurance questions:

Does Acuity Offer Business Insurance?

Yes, Acuity offers business insurance with a focus on small business commercial policies.

What Types Of Commercial Insurance Does Acuity Offer?

Acuity offers small business insurance policies including general liability, commercial property, workers' compensation, commercial auto, cyber, and many more.

How Much Does Acuity's Small Business Insurance Cost?

The average cost of Acuity's commercial insurance policies ranges from $39 to over $119 per month, and is mainly based on your business's: Industry, Location, Gross Sales, Employees and/or Payroll, Policy Limits, Endorsements, Deductibles, Experience & Claims History.

About Acuity Insurance

Acuity Insurance was founded by a group of independent brokers in 1925 to meet the needs of the rising number of car owners that were transforming America during the time. The company has developed to become a leading insurer with a reputation of innovating policies and claims services to address the unique needs of their clients.

Acuity is built on the promise caring for its family of agents, customers, and employees. The company's heart first approach starts with treating its employees well, so they are empowered and motivated to treat customers and agents well.

The Acuity insurance reviews on the Internet are ok.

Acuity's Small Business Insurance Products

Acuity provides commercial insurance to customers in 29 states in the country. Their business insurance offerings include general liability, crime, property, workers' compensation, cyber, and many more.

Acuity's main business insurance offering is commercial auto and provides various coverages, including liability that covers the expenditures involved in defending lawsuits and settling those respective claims, as well as the insured client's responsibility for bodily injury or property damage; replacement cost coverage; personal injury protection; medical payments; uninsured motorists; car damage, including towing, vandalism, weather damage, theft, and collision; underinsured motorists, as well as lease/loan payoffs.

The Acuity insurance ratings for commercial auto are hard to find online.

Acuity's Commercial Agency Network

Acuity has partnered with thousands of independent insurance agencies to provide excellent service for its clients' and prospective clients' coverage needs. While the corporate headquarters is in Sheboygan, WI, independent insurance agents are located across 29 different states. Acuity insurance reviews are mixed here.

Acuity Insurance Quoting Process

Acuity is very selective about their small business insurance quotes. If you want a quote from this company, you're going to have to give a fair amount of information before they can give you an estimate.

Acuity offers quite a few options to get a business insurance quote! Many businesses can go right to Acuity's website and use their online quoting functionality to receive a quote in minutes. Or you can find an agent on their website. Simply select your state and city, then a list of agents will appear that you can call or email in one click.

Acuity Claims Process

Claims can be filed with Acuity 24 hours a day, 7 days a week. Policyholders can file a claim online or call a toll-free number. Through the website, customers can check the status of a claim, file a claim, and report any misconduct by an affiliate.

Acuity appoints a single point of contact for your entire claim process, so you know the person you are talking to understands your situation. This allows Acuity to have an average claim turnaround time of less than one week if everything has been done correctly and submitted in a timely manner. So, it only takes about seven days from claim to payout. As always, not every case is the same. Claim times will vary from case to case.

All of this equates to the reason they have 95% claims satisfaction and have been named a top 10 easy-to-work-with insurance company by auto repair professionals, according to CRASH Network.

Acuity Insurance Payment Options

  • Multi-payment Installment Plans. This option allows clients to pay their premiums in scheduled installments rather than paying all at once.
  • Online Payment. Pay your bill online.
  • Mail Payment. The option to mail in a personal check or money order.
  • Mobile App Payments. This company allows customers to pay bills through their phone app.

Acuity Insurance reviews & Ratings

Acuity has a strong history of good customer service, according to their clients and the lack of complaints on both the BBB website and the NAIC Complaint Index. They also have an "A+ Superior" rating from A.M. Best and Standard & Poor's, assuring would-be customers that paying out on claims shouldn't be a problem at any point in the near future.

Acuity Insurance Awards

Acuity is recognized nationally for intellectual capital and operational excellence. The company has also earned many accolades for its superior financial products and solutions. Apart from providing insurance services, the Acuity insurance company is also known for community philanthropy, technology advancement, and recognition of its staff in the workplace. Some of their awards include

  • Ward Inc. has recognized Acuity as one of the Top 50 best-run insurance carriers in the United States for more than two decades.
  • CRASH Network named Acuity one of the 10 best insurers in the nation for claims service on their 2021 Insurer Report Card.
  • Acuity was honored with a Glassdoor Employees' Choice Award, recognizing the best places to work.
  • Forbes named Acuity to its Best-in-State Employers 2020 list for Wisconsin.

Acuity Insurance Pros and Cons


  • Ratings and complaints recorded from industry organizations are favorable and healthy.
  • The company offers alternative types of coverage that don't conform to most "cookie-cutter" insurance plans.


  • Quotes cannot be obtained anonymously either through the phone or online.
  • Local agents don't seem that well-versed in benefits or features of Acuity's insurance.

Are Acuity's Commercial Insurance Reviews & Ratings Good?

Following are some Acuity business insurance ratings found online which appear mixed:

  • - The Better Business Bureau rates them 4.44 out of 5 stars.
  • - Trustpilot rates them 4.4 out of 5 stars.

Acuity's Contact Information

Address: 2800 South Taylor Drive, Sheboygan, WI 53081


The Bottom Line On Acuity Insurance

Acuity writes over 125,000 businesses. If you would like to get a free quote, you can utilize the Acuity online quoting platform that allows customers to see their rates and insurance options online in minutes. Also, they have maintained a strong relationship with their independent agents, ensuring that no matter which route you choose, you will be well taken care of.

If you'd like to get in touch with one of their agents, you can simply select your state and city on their website and a list of available agents will be provided for you to contact. This may seem dated since most providers simply fill out an online form. However, for those who have quite a few questions and want to hear things first-hand, then this will work for you. Acuity ratings are average here.

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