Call Center Insurance Policy Information
Call Center Insurance. A call center is responsible for answering and directing telephone calls for clients. Call centers are extensions of their client's business. Although it may seem simple, there are many risks that come with operating a call center in.
With the many risks involved, it is a good idea to get call center insurance to protect your business.
One of the biggest concerns when running this type of business is ensuring you keep the client's information confidential. If your company leaks confidential information by accident or on purpose, you could be held liable.
Call center insurance protects your company from lawsuits with rates as low as $47/mo. Get a fast quote and your certificate of insurance now.
Below are some answers to commonly asked call center insurance questions:
- What Is Call Center Insurance?
- How Much Does Call Center Insurance Cost?
- Why Do Call Centers Need Insurance?
- What Type Of Insurance Do Call Centes Need?
- What Does Call Center Insurance Cover & Pay For?
What Is Call Center Insurance?
Call center insurance is a type of insurance coverage specifically designed to protect call center operations and the individuals working within them.
It covers a variety of risks that are specific to the call center industry, such as errors and omissions, liability for harm caused to clients, data breaches, and losses due to technology failures. The coverage can also include workers' compensation for call center employees and liability protection for the call center as a business entity.
The goal of call center insurance is to provide peace of mind to call center owners and operators, ensuring that they are protected against common risks and challenges in the industry.
How Much Does Call Center Insurance Cost?
The average price of a standard $1,000,000/$2,000,000 General Liability Insurance policy for small call centers ranges from $47 to $69 per month based on location, size, payroll, sales and experience.
Why Do Call Centers Need Insurance?
Why call centers need insurance:
Protection against Liabilities: Call centers handle sensitive customer information and are vulnerable to data breaches and cyber attacks. Insurance helps protect against losses from these incidents and covers the cost of repairing any damage.
Employee Health and Safety: Call centers can be stressful working environments and employees are at risk of developing physical or mental health problems. Insurance can help cover the cost of medical treatment for employees who become ill or injured on the job.
Legal Coverage: In case of any legal disputes, insurance can provide call centers with legal representation and financial support to help resolve the issue.
Business Interruption: Insurance can help a call center recover from unexpected events, such as natural disasters or technological failures, by covering the cost of relocating the business and lost income.
Reputation Protection: Call centers are often the face of a company and insurance can help protect their reputation in the event of any negative publicity or legal action.
Overall, insurance helps call centers manage risks and maintain financial stability, so that they can continue to provide quality services to their customers.
What Type Of Insurance Do Call Centes Need?
There are many risks come with a call center that you need to be protected from. Things such as fire, severe weather, theft and other risks are some of the main reasons you need protection. Also, a call center is likely to have a large number of people employed.
If a person is hurt while working at your call center, you could be held liable. This is why it is so important for you to take the time to find the right call center insurance for your business.
Call Center Property Coverage
Business Property Insurance: Having this type of insurance keeps the buildings and their contents that you use covered. Many things can happen to your business like fires, inclement weather, theft, and vandalism which can destroy your business.
If they do happen insurance offers you financial protection. Having business property insurance is suitable to protect your business if your property is destroyed by any of these perils.
Business Interruption Coverage: Help switch the reimbursement of income you lose because of damage to your business. This coverage also provided financial support for ongoing expenses if your company must relocate.
Flood Insurance: Floods are typically not covered in your commercial property insurance policy. Speaking with an insurance agent is one of the ways you can find the protection you need if your business gets damaged by a flood.
Computers and Media Coverage: This call center insurance provides coverage if you lose valuable data about your business. Having this protection is important especially if you use a lot of data utilized for the operating of your business.
The data you use for your business is important and keeping it protected is what this insurance helps with.
Employee Crime and Dishonesty Coverage: There's no way to predict the things an employee might do. That's why it's nice to have this insurance for your business. Having this coverage protects you if an employee steals or commits fraudulent acts in your business.
Call Center Liability Coverage
As a call center, you need protection from lawsuits and other claims made against your business. Getting liability insurance for your business is a way to have the protection you need.
Commercial General Liability Insurance: Is a type of insurance that provides you with coverage for claims made against your business if you cause damage to a third party or their property.
Slip-and-fall claims while customers or vendors are on your premises are common claims. With this insurance, any costs associated with a lawsuit will be covered.
Commercial umbrella insurance: Is excess liability coverage to protect your business when the limits of your regular policy are exhausted.
Workers Compensation: If an employee is injured while working on the job and they need medical attention, then you can be held liable. If you have workers compensation, any costs associated with such an injury are covered.
If the injury results in death then this insurance pays benefits to the surviving family of that person. Workers comp is required for any non-owner or partner employees is most states.
What Does Call Center Insurance Cover & Pay For?
Call centers can face various types of lawsuits, including but not limited to:
Violation of consumer protection laws: Call centers can be sued for violating state or federal laws that protect consumers from unfair, deceptive, or abusive practices. For example, a call center may be accused of making false or misleading statements to consumers, using aggressive or harassing tactics, or failing to comply with do-not-call regulations.
Insurance protection: Errors and omissions (E&O) insurance, also known as professional liability insurance, can help cover legal expenses related to claims of professional negligence or mistakes. E&O insurance can cover the cost of defending against a lawsuit, as well as any damages awarded to the plaintiff.
Breach of contract: Call centers may be sued by clients or business partners for breaching contractual obligations. This could include failing to provide agreed-upon services, delivering subpar results, or violating confidentiality or non-compete agreements.
Insurance protection: General liability insurance can help cover legal expenses related to claims of property damage or bodily injury, as well as advertising injury (e.g., libel, slander, or copyright infringement). If a breach of contract lawsuit includes claims of advertising injury, general liability insurance may provide coverage.
Employment-related claims: Call centers may be sued by current or former employees for a range of employment-related claims, including discrimination, harassment, wrongful termination, or wage and hour violations.
Insurance protection: Employment practices liability insurance (EPLI) can help cover legal expenses related to claims of employment-related misconduct. EPLI can cover the cost of defending against a lawsuit, as well as any damages awarded to the plaintiff.
Data breaches and cyberattacks: Call centers may be sued by consumers or regulatory agencies for failing to adequately protect sensitive customer information from data breaches or cyberattacks.
Insurance protection: Cyber liability insurance can help cover legal expenses related to claims of data breaches or cyberattacks. Cyber liability insurance can cover the cost of investigating and responding to a breach, as well as any legal settlements or judgments arising from the breach.
Overall, insurance can play a crucial role in protecting call centers from the financial consequences of lawsuits. By providing coverage for legal expenses, settlements, and judgments, insurance can help call centers manage the risk of litigation and maintain financial stability in the face of legal challenges.
Commercial Insurance And Business Industry Classification
- SIC CODE: 7389 Business Services, Not Elsewhere Classified
- NAICS CODE: 561422 Telemarketing Bureaus and Other Contact Centers
- Suggested Workers Compensation Code(s): 8810 Clerical Office Employees NOC
7389: Business Services, Not Elsewhere Classified
Division I: Services | Major Group 73: Business Services | Industry Group 738: Miscellaneous Business Services
7389 Business Services, Not Elsewhere Classified: Establishments primarily engaged in furnishing business services, not elsewhere classified, such as bondspersons, drafting services, lecture bureaus, notaries public, sign painting, speakers' bureaus, water softening services, and auctioneering services, on a commission or fee basis. Auctions of used cars and agricultural commodities, such as livestock and produce, are classified in Wholesale Trade.
- Agents and brokers for authors and nonperforming artist
- Apparel pressing service for the trade
- Appraisers, except real estate appraisers
- Arbitration and conciliation services
- Artists' agents and brokers, except performing artists
- Auctioneering service on a commission or fee basis
- Authors' agents and brokers
- Automobile recovery service
- Automobile repossession service
- Automobile shows, flower shows, and home shows: promoters of
- Bartering services for businesses
- Batik work (handprinting on textiles)
- Bottle exchanges
- Bronzing baby shoes
- Business brokers (buying and selling business enterprises)
- Charge account service (shopping plates) collection by individual
- Check validation service
- Cloth: cutting to length, bolting, or winding for textile distributors
- Contractors' disbursement control
- Convention bureaus
- Convention decorators
- Copyright protection service
- Correct time service
- Cosmetic kits, assembling and packaging
- Cotton inspection service, not connected with transportation
- Cotton sampler service
- Coupon redemption service, except trading stamps
- Credit card service (collection by individual firms)
- Decoration service for special events
- Demonstration service, separate from sale
- Directories, telephone: distribution on a contract or fee basis
- Divers, commercial
- Drafting service, except temporary help
- Drawback service, customs
- Drive-a-way automobile service
- Embroidering of advertising on shirts, etc.
- Engrossing, e.g., diplomas and resolutions
- Exhibits, building of: by industrial contractors
- Field warehousing, not public warehousing
- Filling pressure containers (aerosol) with hair spray, insecticides, etc.
- Fire extinguishers, service of
- Firefighting service, other than forestry or public
- Flagging service (traffic control)
- Floats, decoration of
- Florists' telegraph service
- Folding and refolding service: textile and apparel
- Fundraising on a contract or fee basis
- Gas systems, contract conversion from manufactured to natural gas
- Handtool designers
- Handwriting analysis
- Hosiery pairing on a contract or fee basis
- Hotel reservation service
- Identification engraving service
- Inspection of commodities, not connected with transportation
- Interior decorating consulting service, except painters and paper
- Interior designing service, except painters and paper hangers
- Inventory computing service
- Labeling bottles, cans, cartons, etc. for the trade: not printing
- Laminating of photographs (coating photographs with plastics)
- Lecture bureaus
- Lettering service
- Liquidators of merchandise on a contract or fee basis
- Mannequin decorating service
- Map drafting service
- Mapmaking, including aerial
- Message service, telephone answering except beeper service
- Metal slitting and shearing on a contract or fee basis
- Meter readers, remote
- Microfilm recording and developing service
- Mounting merchandise on cards on a contract or fee basis
- Music distribution systems, except coin-operated
- Notaries public
- Packaging and labeling service (not packing and crating)
- Paralegal service
- Parcel packing service (packaging)
- Patent brokers
- Patrol of electric transmission or gas lines
- Photogrammetric mapping service (not professional engineers)
- Photographic library service, still
- Photography brokers
- Pipeline and power line inspection services
- Playwrights' brokers
- Post office contract stations
- Presorting mail service
- Press clipping service
- Printed circuitry graphic layout
- Process serving service
- Produce weighing service, not connected with transportation
- Product sterilization service
- Promoters of home shows and flower shows
- Racetrack cleaning, except buildings
- Radio broadcasting music checkers
- Radio transcription service
- Recording studios on a contract or fee basis
- Redemption of trading stamps
- Repossession service
- Restaurant reservation service
- Rug binding for the trade
- Safety inspection service, except automotive
- Salvaging of damaged merchandise, not engaged in sales
- Sampling of commodities, not connected with transportation
- Scrap steel cutting on a contract or fee basis
- Shoe designers
- Showcard painting
- Shrinking textiles for tailors and dressmakers
- Sign painting and lettering shops
- Solvents recovery service on a contract or fee basis
- Speakers' bureaus
- Sponging textiles for tailors and dressmakers
- Styling of fashions, apparel, furniture, and textiles
- Styling wigs for the trade
- Swimming pool cleaning and maintenance
- Switchboard operation of private branch exchanges
- Tape slitting for the trade (cutting plastics, leather, etc. into widths)
- Tax collection agencies: collecting for a city, county, or State
- Tax title dealers: agencies for city, county, or State
- Telemarketing (telephone marketing) service on a contract or fee basis
- Telephone answering, except beeper service
- Telephone solicitation service on a contract or fee basis
- Textile designers
- Textile folding and packing services
- Time-share condominium exchanges
- Tobacco sheeting service on a contract or fee basis
- Tourist information bureaus
- Trade show arrangement
- Trading stamp promotion and sale to stores
- Trading stamp redemption
- Translation service
- Water softener service
- Weighing foods and other commodities not connected with
- Welcoming service
- Window trimming service
- Yacht brokers
Call Center Insurance - The Bottom Line
To keep your business growing you must protect it just like any other investment. If you haven't yet - then it's important for you to take the time and find call center insurance for your business. Doing this can stop your business from being dissolved if it is ever sued.
Speaking with an experienced insurance agent is one of the best steps you can take on the path to finding the right insurance for you. You can never predict what will happen in life, but you can be prepared when you have insurance.
Additional Resources For Advertising, Marketing & Media Insurance
Learn about small business media liability insurance - a specialized form of professional liability insurance that provides protection for legal claims brought by third parties.
- Advertising Agency
- Book Publishers
- Call Center
- Direct Mailing Services
- Graphic Arts
- Graphic Designers
- Magazine Publishers
- Market Research Firm
- Marketing Consultant
- Podcast Insurance
- Printers & Publishers
- Public Relations
- Radio Stations
- Search Engine Services SEO
- Social Media Consultant
- Television Stations
The advertising and marketing industry is a fast-paced and constantly evolving field that involves creating and promoting products or services to consumers. This industry is constantly trying to stay ahead of trends and attract new customers, and as a result, it is prone to risks and uncertainties.
One of the biggest risks that the advertising and marketing industry faces is the potential for legal disputes. For example, a company may be sued for false advertising, copyright infringement, or for using someone else's intellectual property without permission. These types of legal disputes can be costly and time-consuming, and they can damage a company's reputation.
Business insurance is an important tool for protecting businesses in the advertising and marketing industry from these types of risks. Insurance can provide financial protection in the event of a legal dispute, which can help a business to avoid financial ruin. Additionally, insurance can help to protect a business's reputation by helping to manage the cost and impact of any negative publicity.
In addition to legal risks, the advertising and marketing industry is also at risk of financial losses due to errors and omissions. For example, a marketing campaign may not be successful, or a company may make a mistake in the production or distribution of a product. These types of errors and omissions can be costly, and insurance can help to protect a business from these types of losses.
Overall, insurance is an important tool for protecting businesses in the advertising and marketing industry from the various risks that they face. It can provide financial protection in the event of legal disputes or financial losses, and it can help to protect a company's reputation and financial stability.
Minimum recommended small business insurance coverage: Building, Business Personal Property, Business Income with Extra Expense, Employee Dishonesty, Money and Securities, Accounts Receivable, Bailees' Customers, Computers, Valuable Papers and Records, General Liability, Employee Benefits Liability, Professional and Advertising Liability, Umbrella Liability, Hired and Non-owned Auto Liability & Workers Compensation.
Other commercial insurance policies to consider: Earthquake, Equipment Breakdown, Flood, Computer Fraud, Forgery, Special Floater, Cyber Liability, Employment-related Practices Liability, Business Automobile Liability and Physical Damage, Foreign Automobile Liability and Physical Damage, Foreign Workers Compensation, Repatriation Expense and Stop Gap Liability.